Frequently Asked Questions
Are you licensed?
Yes, all Royal Maid offices are fully licensed, bonded, insured and carry workers compensation. Copies of which are available upon request.
Do you background check your employees?
Yes, all of our staff is background checked. They are hand picked and expertly trained in all aspects of housekeeping and customer service.
Do I have to be home to have my house cleaned?
Not if you don't wish to be. Each cleaning is supervised, and we offer our own security system for the times when you are not at home.
Do I need to supply anything?
All Royal Maids vehicles are fully equipped to service your home. However, if you have any particular cleaning materials you would like us to use, we will gladly use them. We cannot accept any responsibility for those products.
How do you deal with pets?
We deal with many types of animals on a daily basis and will work with you to arrange the best solution for your pets.
How do I pay?
Payment is required on the day of service. We accept cash, checks, Visa, and MasterCard.
What if I am not pleased with my cleaning?
We guarantee all of our work. In the unlikely event that you are not satisfied with the service, simply notify us within 24 hours. We will gladly rectify your concerns free of charge.
Why do you have to do an estimate?
We tailor our service to suit your needs. To be able to supply this kind of personal service, we need to meet you at home to discuss how we can best help you.
Do I have to sign a contract?
No, Royal Maids does not require a contract.
What if I need to change my service day or time?
Simply call the office and let us know. We will gladly reschedule for you. Please note we do require 48 hours notice to avoid cancellation/rescheduling fees.
Should I leave a tip?
Tipping is at your discretion. It is not expected, but gratefully accepted.